Modern phone systems are one of the most important element which is responsible for the overall efficiency and management of the company. It is vital that you surely install a brilliant telephone system in your office. There are several benefits which you and your employees will be able to enjoy from a telephone system.
Communication is the key to any successful business. Telephone system not only helps to strengthen the external communication but also the overall internal communication and reputation of the company. Advanced phone systems come with a lot of helpful benefits, let us have a look at them in the upcoming section.
Auto Attendent – the auto attendent feature of the modern telephone system is one of the most sought after. With the help of this system, you will not have to employ a live operator but the system will receive all the calls by itself. The auto attendent feature quickly transfers the call to the concerned department after the caller choose their query. Few years back, this feature was only affordable by the top companies. But nowadays it is used by all companies and has become really cheap with the introduction of VOIP.
Call Waiting – the call waiting is widely available in most of the telephone system nowadays. It is a very convenient feature that notifies your employees about an incoming call when they are already on another call. This allows them to keep the incoming call on hold or turn on the voicemail until you finish the current conversation.
Voicemail Transcription – another advanced feature of modern telephone system, especially the IP PBX systems, is the Voicemail Transcription. With the help of this feature SMS can be produced by copying out voice messages and then it will be sent via an email. Voicemail Transcription helps to reduce the time required to catch and understand all the details and information that have been sent via voicemail. Moreover, as the voicemail which has just been transcribes and sent via email, can be read on any device and easier for the reader to respond from any device.
Call Logging and Analytics – modern IP PBX systems provides your company with a complete call log and history of all the calls that have been made on any day, month or the year as a whole. It can also produce helpful analytical data regarding the number of calls made, duration, number of call productive calls, etc. So you can keep a record of the whole system, chalked out clearly on a spreadsheet.
Active Call Control – as the name suggests, this feature allows the mangers or team leaders to control the active calls their employees are currently conversing on. They can now guide and supervise their employees on active call and check their performance and productivity. Hence, it becomes easier for the company executives to achieve customer satisfaction.
So here are the top benefits which every company can enjoy when they install an efficient and top quality telephone system in their workspace.
