Attorney call center outsourcing can benefit your law firm in more ways than one. Some attorneys feel they need to speak with every potential client before an appointment is scheduled, but this can be a waste of time and valuable resources that should be spent helping existing clients. If you don’t have the support staff already in the office to answer the phones, then outsourcing makes sense.
You Will Have the Necessary Information: Many potential clients may not call during business hours, so they may get to your voicemail. If they are leaving a message, you will typically only get a name and phone number and no other information about the potential case. A potential client may even hang up without leaving a message and you miss out completely. If they leave a partial message, you have to call back without any knowledge and could be wasting time on someone that may not have any intention of hiring you. Call center outsourcing is available 24/7 and, if you provide a script, calls can be effectively screenedand you will get calls that have the most potential.
Can Focus on the Law: Fielding calls is a big time waste. Every lawyer has a tight schedule, and spending unnecessary time on the phone means you don’t have time to spend on other things. Telephone operators aren’t able to provide legal advice, but they can screen potential clients for you. This will allow you to determine which clients you want to spend your time on and you can spend that time focused on their cases.
No Missed Calls: Potential clients, as well as existing clients, can call while you are out of the office at court or after hours. Potential clients can hang up if the call goes straight to voicemail. With attorney call center outsourcing, any potential client can speak to a live person. This helps capture those clients who want to speak to a live person and they won’t be as likely to move on to a different attorney.
Better Use Your Staff: For smaller practices, you may have an assistant that also will act as a receptionist. Your assistant’s time is likely better spent helping you with legal assistance, instead of time on the phone. By allowing your staff to stay more focused on the valuable tasks, you can help increase your revenue.
Can Help Grow Your Business: If you are better utilizing your staff, you can get increased revenue, which means increased business. You can also utilize the reports that are provided by the call center to tailor your sales and marketing messages and know what you need to do to reach more clients and help convert more potential clients.
